TERMS & CONDITIONS – LA’MATHIL LODGE

1. Guest Liability for Damages

  • The guests, as a group, accept full responsibility for any damage, breakage, or loss to La’Mathil Lodge’s property, facilities, furnishings, or any items within the venue during their stay.
  • Any damage, whether accidental or intentional, caused by guests or their invitees will be assessed, and the cost of repair or replacement will be charged to the group responsible for the booking.

2. Inspection & Reporting

  • A pre-arrival inspection will be conducted to ensure all property and facilities are in good condition. Any existing issues must be reported by the guests upon check-out.
  • A post-departure inspection will be conducted, and any damages or missing items identified will be communicated to the booking representative.

3. Payment for Damages

  • The group agrees to settle any repair or replacement costs within 2 days of receiving written notice from La’Mathil Lodge.
  • Failure to settle the costs may result in legal action, and the lodge reserves the right to withhold deposits or charge the responsible party accordingly.

4. Cancellation & Refund Policy

  • Cancellations for bookings made directly with La’Mathil Lodge will be eligible for a full refund if canceled at least 14 days prior to the booking date.
  • Cancellations made less than 14 days before the booking date are non-refundable.
  • This policy does not apply to bookings made through external platforms (e.g., Booking.com, Airbnb, etc.), as those are subject to their respective cancellation policies.

5. Security Deposit on Rooms

  • A R500 security deposit is required for all room bookings.
  • This deposit will be refunded within two (2) business days after check-out, provided there is no damage, loss, or violation of lodge policies.

6. Guest Entry & Personal Safety

  • Guests enter the premises at their own risk.
  • La’Mathil Lodge, its management, and staff will not be held liable for any injury, harm, or death that may occur on the property.

7. Parking & Vehicle Liability

  • Parking is available for guests; however, all vehicles are parked at the owner’s own risk.
  • La’Mathil Lodge is not responsible for any theft, damage, or loss to vehicles or personal belongings left in parked cars.

General Conduct & Compliance

  • Guests are expected to respect the lodge’s property and adhere to all house rules during their stay.
  • Any form of reckless or negligent behavior resulting in damage will not be tolerated and may result in immediate eviction without refund.

By proceeding with the booking and entering the premises, guests acknowledge and agree to these terms.